Cisco Finesse

I couldn’t figure out how to turn on finesse. It’s a CLI command and only permitted to change on the primary node.

Reminder – you cannot run both CAD and Finesse agents.

Cisco Finesse is a next-generation agent and supervisor desktop designed to provide a collaborative experience for the various communities that interact with your customer service organization. It helps improve the customer experience while offering a user-centric design to enhance customer care representative satisfaction as well.

Cisco Finesse provides:

  • A browser-based administration console and a browser-based desktop for agents and supervisors; no client-side installations required.
  • A single, customizable “cockpit”, or interface, that gives customer care providers quick and easy access to multiple assets and information sources.
  • Open web 2.0 APIs that simplify the development and integration of value-added applications and minimize the need for detailed desktop development expertise.
  • By default, Cisco Finesse Service is not activated during the initial component-activation phase or when the appropriate licenses are updated on a Unified CCX deployment.

Run utils uccx finesse activate command to activate Cisco Finesse Service on each Unified CCX node in a cluster.

“””Unified CCX 10.0(1) does not support concurrent use of Cisco Agent/Supervisor Desktop and Cisco Finesse.

  • If you are using Cisco Agent/Supervisor Desktop, deactivate Cisco Finesse service.

    Do you want to proceed? (yes/no)””” yes

    Cisco Finesse activation in progress…

    Cisco Finesse activated successfully.

    If this is a HA deployment, run this command on both Unified CCX nodes.

    admin:

Configuration changes are permitted on only the primary server. Access to Finesse administration console on the secondary server is read-only.

When you attempt to save the changes in Finesse administration console on the secondary node, you receive a message that administration on the secondary node is read-only.

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One thought on “Cisco Finesse

  1. You have no idea how much this has just helped! Spent the last few hours hunting around trying to find this command, so thanks for posting it and saving me a whole bunch of time!

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