Communications Manager LDAP Groups Caveat

If you’re wanting to LDAP synchronize Active Directory distribution groups for use with Cisco Jabber you’ll want to pay close attention to the ‘Synchronize’ setting. This setting is found on the ‘LDAP Directory’ configuration page. TLDR – If you’re using different synchronization agreements for users and groups the user directory synchronization must also be selected for ‘Users and Groups’.

Why and what’s happening inside the DirSync service?

If the directory synchronization agreement is set for ‘Users Only’ the LDAP search filter looks like this:
LDAPUsers

If the directory synchronization agreement is set for ‘Users and Groups’ the LDAP search filter looks like this:
LDAPUsersandGroups

You’ll notice at the bottom of the second screenshot the ‘memberof’ attribute request. This is where the user synchronization agreement requests the all of the groups the user is a member of. This also means that if this is the first time you’re setting up the agreements you’ll have to synchronize groups and then users. If you’re adding groups you have to run a full sync on both agreements.

So again — if you’re using different synchronization agreements for users and groups because you’re looking in different containers both agreements need to be set for Synchronize: ‘Users and Groups’. Obviously if you’re using one synchronization agreement to import both users and groups in a single container you wouldn’t run into this little caveat.

I got tripped up on this recently because the setting would seemingly imply it’s what you’re importing and not the search filter. It took a couple of packet captures to figure it out. PCAP or didn’t happen!

CCM packet cap:
utils network capture eth0 file packetcap1 count 100000 size all

jabber

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